Stay Connected
Enhance Communications, Improve Relationships, Real Time Repair Tracking Solution for Customers.

Communication On The Go

UpdateConnect facilitates communication between collision centres, insurers, vehicle rental companies and customers throughout the entire repair process. Perfect for any trading partners who want to differentiate their offer and provide better service.

Drive Home Your Message

UpdateConnect is an effective and processional looking marketing vehicle that helps collision centres increase their batting average – number of estimates versus actual repairs – and a convenient follow-up tool that helps capture additional repairs that were not yet committed to.

Collision Centres Can

* Increase CSI (Customer Satisfactory Index)
* Communicate more promptly and efficiently
* Reduce the number of inbound calls and questions
* Proactively provide real-time customer support and updates
* Increase the number of repairs and improve profitability
* Improve the overall repair life cycle

Insurers Can

* Increase CSI
* Increase client retention and referrals
* Simplify internal and external communications
* Reduce the touch time of inbound client calls
* Manage measurements with real-time statistics and controls
* Stand apart from the competition by offering a new value-added service to customers and brokers while benefiting from increased brand exposure
* Improve claims management efficiency, reduce friction costs and improve customer satisfaction

Rental & Fleet Operators Can

* Increase CSI
* Improve administrative efficiency
* Improve fleet management
* Avoid vehicle overbooking and the potential for unhappy customers
* Receive accurate return dates for quick turnaround of vehicle
* Improve vehicle utilization
* Enhance relationships with collision centres

Customers Can

* Check the status of their vehicle repair
* Be notified of and/or schedule appointments with estimators
* Be notified when repair work is complete
* Be notified of any delays in vehicle delivery, which greatly facilitates pick-up scheduling for customers
* Receive real-time updates
* Share opinions about their experience
* Communication with relevant parties via the online messaging system

Want to learn more?

Learn how UpdateConnect can work for you!

Contact us